Visitation & Phone Calls
FREQUENTLY ASKED QUESTIONS
Why are we restricting visitors at Rivendell Behavioral Health Services? Rivendell Behavioral Health Services is committed to providing safe and quality care to our patients. During the coronavirus pandemic we have identified ways that our facility can reduce the risk of spreading the virus to patients, visitors and employees. We ask that you read this FAQ information and practice these steps in order to help us maintain a safe environment for everyone.
Who can visit? These are extra-ordinary times, and VISITATION IS DISCONTINUED EFFECTIVE MARCH 15, 2020 at 5:00 PM to reduce possible transmission of the virus.
Are you screening all visitors? Yes. All visitors to our facility, including our employees, will be screened each time they enter for the coronavirus by completing a simple questionnaire and having their temperature read. Any visitor with symptoms will be asked to leave the facility, and other arrangements to communicate with patients will be arranged with you. Visitors who report a temperature of 100.4 or higher are asked to seek care with their PCP or local hospital.
What if I’m here for admission as a patient? All patients presenting for admission to Rivendell Behavioral Health Services will be screened for coronavirus through a simple questionnaire similar to screenings we use for other communicable diseases including TB. If someone presents with active symptoms or believes they have been exposed to the virus, we will request that they use a mask and they will be immediately placed into a private consultation room. Anyone showing symptoms of the coronavirus or with a fever at or over 100.4 will be referred to local medical resources for evaluation and possible treatment or admission to a medical hospital.
What if I think I may have been exposed to the virus, but I don’t show any symptoms? If you believe you have symptoms that are potentially contagious OR have been exposed to the virus, you will not be allowed to enter our facility. If you are here for assessment and possible admission, you will be asked to use a mask and will be placed in a private consultation room until the assessment is complete.
If I can’t visit, how can I support my family or loved one while they are hospitalized at Rivendell? Parents and loved ones may use the facility’s expanded telephone time with patients instead of visitation. Our inpatient units will be scheduled a time each day to call throughout the week. For those who have a computer, tablet or smart phone, we may have the capability to use Zoom, a secured video platform. We will make every effort to schedule use of this communication for our patients in lieu of visitation. Please see our website link below for updates on arranging a video conference with your loved one.
When does this go into effect and how long will it last? This guidance on visitation is already in effect. It is unknown how long these measures will remain in effect to ensure the safety of our patients, visitors and staff. We will communicate any changes to our patients and visitors in the timeliest way possible.
What should I do if I have questions? If you have questions, please go to www.rivendellofarkansas.com and select the “Contact Us” tab to ask questions or schedule a video conference with your loved one during their stay at our hospital. Thank you for helping keep Rivendell safe for everyone by following the steps above to reduce the risk of virus transmission.
Rivendell warmly welcomes friends and family to have positive interactions with patients while they’re seeking treatment. We have sanctioned times where we encourage loved ones to visit or call. These times are outlined below.
Adult Services Visiting Hours
Friday: 6:30 p.m. – 7:30 p.m.
Saturday: 7:15 p.m. – 8:15 p.m.
Child & Adolescent Visiting Hours
Tuesday: 6:15 p.m. – 7:15 p.m.
Sunday: 1:30 p.m. – 2:30 p.m.
To protect patient privacy, all visitors will be asked to show identification and must be pre-approved by the patient or the patient’s legal guardian.
Calling Patients: Phone times vary by unit, but you may call and speak with a staff member to check on your family member or loved one at any time.