Visitation & Phone Calls
FREQUENTLY ASKED QUESTIONS
Why are we restricting visitors at Rivendell Behavioral Health Services? Rivendell is committed to providing safe and quality care to our patients. During the coronavirus pandemic we identified ways our facility can reduce the risk of spreading the virus to patients, visitors and employees. We ask that you read this FAQ information and practice these steps to help us maintain a safe environment for everyone.
Who can visit? In December of 2022, Rivendell resumed visitation for our patients allowing two guests per patient at the following times:
ACU: Acute Care for Children & Teens
Tuesday 7:15 p.m. – 8:15 p.m.
Sunday 2:00 p.m. – 3:00 p.m.
ASU: Adult Services Unit
Thursday 7:15 p.m. – 8:15 p.m.
Sunday 3:00 p.m. – 4:00 p.m.
- Limit: 2 guests per patient
- Please bring a form of identification upon check in.
- No gifts, food, or personal items are to be brought in by guests at visitation including phones, purses, backpacks, books, keys, etc. Please leave all belongings in your vehicle or with the receptionist, locked in storage.
- Please be on time or a few minutes early. Staff will escort visitors to the cafeteria and back to the lobby together to make sure patients have ample time to visit.
- If you need to use the restroom, please do so prior to visitation as there is no public restroom beyond the lobby.
- If you have a special need or request, please contact your loved one’s therapist.
Are you screening all visitors? Yes. All visitors to our facility will be screened by having their temperature read. Any visitor with symptoms will be asked to leave the facility, and other arrangements to communicate with patients will be arranged with you. Visitors who report a temperature of 100 or higher are asked to seek care with their PCP or local hospital.
What if I’m here for admission as a patient?All patients presenting for admission to Rivendell Behavioral Health Services will be screened for coronavirus through a simple questionnaire similar to screenings we use for other communicable diseases including TB. If someone presents with active symptoms or believes they have been exposed to the virus, we will request that they use a mask and they will be immediately placed into a private consultation room. Anyone showing symptoms of the coronavirus or with a fever at or over 100.4 will be referred to local medical resources for evaluation and possible treatment or admission to a medical hospital.
What if I think I may have been exposed to the virus, but I don’t show any symptoms?If you believe you have symptoms that are potentially contagious OR have been exposed to the virus, you will not be allowed to enter our facility. If you are here for assessment and possible admission, you will be asked to use a mask and will be placed in a private consultation room until the assessment is complete.
If I can’t visit, how can I support my family or loved one while they are hospitalized at Rivendell?Parents and loved ones may use the facility’s expanded telephone time with patients instead of visitation. Our inpatient units will be scheduled a time each day to call throughout the week. For those who have a computer, tablet, or smart phone, we may have the capability to use Zoom, a secured video platform. We will make every effort to schedule use of this communication for our patients in lieu of visitation. Please see our website link below for updates on arranging a video conference with your loved one.
When does this go into effect and how long will it last?This guidance on visitation is already in effect. It is unknown how long these measures will remain in effect to ensure the safety of our patients, visitors and staff. We will communicate any changes to our patients and visitors in the timeliest way possible.
What should I do if I have questions? If you have questions, please go to www.rivendellofarkansas.com and select the “Contact Us” tab to ask questions or schedule a video conference with your loved one during their stay at our hospital. Thank you for helping keep Rivendell safe for everyone by following the steps above to reduce the risk of virus transmission.
Rivendell warmly welcomes friends and family to have positive interactions with patients while they’re seeking treatment. We have sanctioned times where we encourage loved ones to visit or call. These times are outlined below.
Adult Services Visiting Hours
Friday: 6:30 p.m. – 7:30 p.m.
Saturday: 7:15 p.m. – 8:15 p.m.
Child & Adolescent Visiting Hours
Tuesday: 6:15 p.m. – 7:15 p.m.
Sunday: 1:30 p.m. – 2:30 p.m.
Calling Patients: Phone times vary by unit, but you may call and speak with a staff member to check on your family member or loved one at any time.