The Joint Commission standards deal with organization quality, safety-of-care issues and the safety of the environment in which care is provided. If you have concerns about your care, we would like to hear from you. You may contact us directly.
If you do not feel that your concerns have been addressed adequately, you may contact The Joint Commission online at www.jointcommission.org and use the “Report a Patient Safety Event” link in the “Action Center” of the homepage of their site, by mail at: Division of Accreditation Operations, Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, or by fax at: 630-792-5636.
Help Is One Call Away
We’re available 24 hours a day, seven days a week to provide a no-cost mental health assessment for you or your loved one. Call us at 800-264-5640, visit our facility, or message us to get started. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.
In case of a medical emergency, psychiatric crisis, or if you are at risk of harming yourself or others, CALL 911 or seek the nearest emergency room.
If you need to reach us immediately, call us at 800-264-5640.
Licensed mental health professionals are available 24 hours a day, 7 days a week to assist you or your loved one.
To schedule a no-cost assessment or for more information, please call 800-264-5640 or use the form below. Walk-ins are welcome, and appointments can also be made. We respect your privacy and hold all information discussed in the strictest confidence.
This form is for general questions about Rivendell’s services, programs and admissions and IS MONITORED DURING NORMAL BUSINESS HOURS ONLY. If you are experiencing a medical emergency, DO NOT use this form.