Important Coronavirus Update

Coronavirus Disease 2019, or COVID-19, is a new respiratory virus first identified in Wuhan, Hubei Province, China.  The World Health Organization (WHO) recently declared COVID-19 a global pandemic. If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a presumptive positive or confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office. For more information regarding the coronavirus, visit the Centers for Disease Control and Prevention (CDC) website.

As leaders in mental healthcare, we are making every effort to avoid inciting unnecessary panic or anxiety among our clients and families, and we are taking every measure to protect them – along with our employees – during this dynamic situation. We are closely monitoring information provided by key government, regulatory and local entities. In the interest of protecting the health and safety of our patients, staff and our community, the following have been implemented.

Facility Services and Programs

  • Our facility is fully operational. We are monitoring for symptoms in patients and staff. We are taking proactive steps to keep our patients and team members safe while serving the needs of our community. We are actively monitoring and responding to all recommendations made by the CDC and our local regulatory and health authorities.
  • Community education programs may be cancelled/postponed; please see event details and follow us on Facebook for updates.
  • We have implemented additional training for all employees on handwashing and hand sanitization, and strict employee and client compliance with washing/sanitizing hands thoroughly and often.
  • We have increased the frequency of the required cleaning and sanitization of our facility, including intake rooms, surfaces and common areas.

We are Accepting Donations!

Our staff of healthcare providers is currently equipped to keep patients and our workers safe. However, it is expected that over the next few weeks, we will experience a shortage of personal protective equipment (PPE). If you are interested in providing items (donated or hand-made) to our Facility, kindly follow the user-friendly instructions here. We thank you for your generosity and your time.

Limited Visitation — New Temporary Policy

The following is in effect until further notice:

  • All in-person visitation has been suspended (with limited critical exceptions). We strongly encourage the use of electronic methods to stay connected with loved ones including telemedicine, zoom, and extended phone time.

Visitation Restrictions:


Why are we restricting visitors at Rivendell Behavioral Health Services? Rivendell Behavioral Health Services is committed to providing safe and quality care to our patients. During the coronavirus pandemic we have identified ways that our facility can reduce the risk of spreading the virus to patients, visitors and employees. We ask that you read this FAQ information and practice these steps in order to help us maintain a safe environment for everyone.

Who can visit? These are extra-ordinary times, and VISITATION IS DISCONTINUED EFFECTIVE MARCH 15, 2020 at 5:00 PM to reduce possible transmission of the virus.

Are you screening all visitors? Yes. All visitors to our facility, including our employees, will be screened each time they enter for the coronavirus by completing a simple questionnaire and having their temperature read. Any visitor with symptoms will be asked to leave the facility, and other arrangements to communicate with patients will be arranged with you. Visitors who report a temperature of 100 or higher are asked to seek care with their PCP or local hospital.

What if I’m here for admission as a patient? All patients presenting for admission to Rivendell Behavioral Health Services will be screened for coronavirus through a simple questionnaire similar to screenings we use for other communicable diseases including TB. If someone presents with active symptoms or believes they have been exposed to the virus, we will request that they use a mask and they will be immediately placed into a private consultation room. Anyone showing symptoms of the coronavirus or with a fever at or over 100 will be referred to local medical resources for evaluation and possible treatment or admission to a medical hospital.

What if I think I may have been exposed to the virus, but I don’t show any symptoms? If you believe you have symptoms that are potentially contagious OR have been exposed to the virus, you will not be allowed to enter our facility. If you are here for assessment and possible admission, you will be asked to use a mask and will be placed in a private consultation room until the assessment is complete.

If I can’t visit, how can I support my family or loved one while they are hospitalized at Rivendell? Parents and loved ones may use the facility’s expanded telephone time with patients instead of visitation. Our inpatient units will be scheduled a time each day to call throughout the week. For those who have a computer, tablet or smart phone, we may have the capability to use Zoom, a secured video platform. We will make every effort to schedule use of this communication for our patients in lieu of visitation. Please see our website link below for updates on arranging a video conference with your loved one.

When does this go into effect and how long will it last? This guidance on visitation is already in effect. It is unknown how long these measures will remain in effect to ensure the safety of our patients, visitors and staff. We will communicate any changes to our patients and visitors in the timeliest way possible.

What should I do if I have questions? If you have questions, please go to and select the “Contact Us” tab to ask questions or schedule a video conference with your loved one during their stay at our hospital. Thank you for helping keep Rivendell safe for everyone by following the steps above to reduce the risk of virus transmission.


The CDC recommends individuals and families follow everyday preventive measures:

  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after using the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home when you are sick with respiratory disease symptoms.

Thank you for your cooperation and for being an advocate for the health of your loved ones and all patients in our care.